E911 Hero

Mission Statement

Help those in need, serve those who protect and protect those who serve.


As the first link in the chain of Public Safety, it is our mission to provide courteous, reliable and professional service to the citizens and visitors of Horry County.

We will support all Public Safety agencies with superior communications services through the use of state-of-the-art equipment, effective ongoing training, caring and dedicated employees and by actively seeking ways to improve. To provide our citizens and visitors with a reliable, state-of-the-art, Enhanced 9-1-1 system, manned by well‑trained, courteous call-takers. We will provide timely, lifesaving assistance in all emergencies. We will handle non-emergency calls efficiently and provide accurate information to internal and external callers. We will make timely and accurate changes to the telephone database.


    • know your location. This will be the first question 9-1-1 will ask over text.
    • Do not use abbreviations or slang.
    • Please answer all questions from the telecommunicator.
    • Photos and videos cannot be sent to 9-1-1.
    • Texts to 9-1-1 cannot include more than 1 person.
    • No text message should exceend 140 characters.
    When to use
    • You have an impairment (examples: speech or hearing)
    • It's too dangerous to call
    • You must be quiet to stay safe

911 Do's and Don'ts

  1. Do: Call or text 911 for emergencies only. Use 911 to stop a crime, save a life, or report a fire.
  2. Do: Text 911 when you’re unable to call.
  3. Do: Call our Non-Emergency line (843-248-1520) to report a crime not currently in progress, make an animal or noise complaint, or to ask about trash/litter control".
  1. Don’t: Call or text 911 to report your power is out. Call your utility company.
  2. Don’t: Call or Text 911 as a prank. Prank-calling/texting is illegal.

911 Addressing

Contact the 911 addressing division of the Planning and Zoning Department for questions regarding addresses. They can be reached at 843-915-5345.

For Emergencies Only: Dial 911
For Non-Emergencies(843)248-1520


(843) 915-6100
1976 Industrial Park Rd.
Conway, SC 29526
1976 Industrial Park Rd.
Conway, SC 29526