Career Details

ASSESSOR

CUSTOMER SERVICE REPRESENTATIVE
posted : 07/03/2025
Status :
Open
Close Date :
07/11/2025
Salary :
$36,225
Type :
FULL TIME
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General Job Description

GENERAL SUMMARY Under occasional supervision, the Taxpayer Services (TPS) Representative performs essential front-line customer service and administrative duties for the Assessor’s Office. The position serves as the primary point of contact for in-person, phone, and electronic inquiries from the public. Duties include processing special assessment applications, mobile home registrations, and supporting various divisions. This position requires professionalism, flexibility, and accuracy in a fast-paced, high-volume office environment.

Duties for this Position
  • ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to all taxpayers in person, by phone, or via email. • Serve as the first point of contact at the Assessor’s reception area. • Review, process, and track special assessment applications in compliance with SC Code § 12-43-220(a). • Issue mobile home registrations in compliance with SC Code § 31-17-320 and assist with related transactions. • Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence. • Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness. • Review daily transactions and reports for accuracy and completeness; suggest corrections as needed. • Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software. • Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner. • Maintain an organized and safe work environment, including the reception area and common spaces. • Perform clerical support for other divisions, including data entry and scanning. • Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office. • Return voicemails and follow up with taxpayers to resolve outstanding issues. • Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary. • May be assigned to different Assessor office locations on a rotating or as-needed basis. • Perform other duties as assigned by management.
Position Minimum Requirements
  • KNOWLEDGE, SKILLS & ABILITIES • Strong verbal and written communication skills. • Ability to manage multiple tasks and work under pressure while maintaining accuracy. • Skilled in Microsoft Office products and office software tools. • Knowledge of general office equipment (scanners, two-way radios, calculators, tablets, fax machines). • Excellent interpersonal skills and ability to work independently or as part of a team. • Ability to learn and operate CAMA systems, permitting software, and digital workflow tools. • Ability to maintain professionalism and confidentiality while handling sensitive information. • Strong problem-solving skills and attention to detail. QUALIFICATIONS • High school diploma or GED. • Two years of general office experience, preferably in a customer-facing or public service environment. • Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position. PHYSICAL DEMANDS • Must be physically able to operate standard office equipment. • Requires prolonged periods of sitting, standing, and walking. • Requires ability to lift and move materials up to 25 pounds. • May involve reaching, stooping, and repetitive motion. • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORKING CONDITIONS • Primarily office-based with frequent direct contact with the public. • May require flexible hours, including some weekends or holidays. • Work may be performed at multiple Assessor’s Office locations. • May experience high call and foot traffic volume. • Requires the ability to work in a fast-paced, professional environment. DISCLAIMER The information in this job description reflects general duties and responsibilities and does not constitute an exhaustive list. The County reserves the right to modify or amend the description at any time. Horry County is an Equal Opportunity Employer.