Successful applicant will participate in a year-long training program during which time they will primarily work in an administrative capacity, while simultaneously pursuing accreditation with the Veterans Administration. During this initial training period, the employee will answer telephones, greet incoming Veterans, schedule appointments and perform other administrative duties as directed. Provides veterans with benefit counseling and assists Veterans in preparation of appropriate benefits claim forms and other documentation. Provides assistance to Veterans and their dependents through interpretation of federal and state laws pertaining to veterans, their heirs, or beneficiaries. Provides assistance to veterans in securing benefits due and monitors programs to ensure veterans are receiving all benefits they are entitled to. Maintains knowledge of various benefits and services available and regulations governing their administration. Assists in resolving problems encountered by veterans by searching out information as necessary. Processes incoming applications, ensures necessary documents are submitted, and performs data entry as necessary. Answers questions in person and over the telephone regarding program policies, practices, and operations. Composes, prepares and proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodian of Veterans documents and records.